Terms and Conditions
Last updated: December 2025
Address: 27 Victoria Street, Edinburgh EH1 2JL
These Terms and Conditions constitute a legally binding agreement between you and Steelbloom. By engaging our services, visiting our showroom, or using our website, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.
User Obligations and Responsibilities
1. Compliance with Laws and Regulations
You agree to comply with all applicable local, national, and international laws and regulations when using our services or equipment. This includes but is not limited to health and safety regulations, environmental standards, building codes, and commercial kitchen requirements applicable in Scotland and the United Kingdom.
2. Accurate Information
You are responsible for providing accurate, complete, and truthful information in all dealings with us. This includes information about your premises, requirements, existing equipment, utilities, and any other factors relevant to equipment selection, installation, or servicing. Inaccurate information may result in unsuitable recommendations or installation difficulties.
3. Payment Obligations
You agree to pay all fees for services rendered according to the payment terms specified in quotations or service agreements. Payment terms, deposit requirements, and accepted payment methods will be clearly communicated before work commences. Late payments may incur additional charges as specified in your service agreement.
4. Site Access and Preparation
For installation and servicing work, you are responsible for providing safe, unobstructed access to the work area and ensuring that the site meets basic requirements for the work to proceed. This includes adequate space, appropriate utilities, and compliance with relevant safety requirements.
5. Equipment Usage
If we provide equipment, you agree to use it in accordance with manufacturer guidelines and industry standards. You are responsible for ensuring that anyone operating the equipment receives appropriate training and follows safety procedures. Misuse, negligence, or unauthorized modifications may void warranties and affect service obligations.
Liability and Warranties
6. Service Disclaimer
While we strive to provide accurate information and reliable recommendations, equipment selection depends on numerous factors including your specific circumstances, existing infrastructure, and intended usage. We provide guidance based on the information you share with us, but ultimate decisions rest with you. We cannot guarantee specific outcomes or performance results as these vary based on usage, maintenance, and environmental factors.
7. Equipment Warranties
Equipment warranties are provided by manufacturers and are subject to their terms and conditions. We assist with warranty claims where appropriate but are not responsible for manufacturer warranty terms or coverage. Any warranties we provide for our installation or service work will be specified in writing in your service agreement.
8. Limitation of Liability
To the maximum extent permitted by law, our liability for any claims arising from our services is limited to the amount paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, or special damages including but not limited to loss of profits, business interruption, or loss of data.
9. Exclusion of Consequential Damages
We are not responsible for any consequential losses arising from equipment failure, delivery delays, installation issues, or service interruptions. This includes but is not limited to lost revenue, spoiled inventory, alternative accommodation costs, or reputational damage. We recommend maintaining appropriate business insurance to cover such contingencies.
10. Force Majeure
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, transportation disruptions, supplier failures, labor disputes, government actions, or other force majeure events. We will make reasonable efforts to minimize the impact of such events and fulfill our obligations when circumstances permit.
Indemnification and Insurance
11. Client Indemnification
You agree to indemnify and hold harmless Steelbloom, its employees, and contractors from any claims, damages, or expenses arising from your use of equipment, your failure to follow instructions or safety guidelines, unauthorized modifications to equipment, or breach of these terms and conditions.
12. Insurance Requirements
For commercial clients, we recommend maintaining appropriate public liability insurance, employer's liability insurance (where applicable), and equipment insurance. We maintain professional indemnity insurance and public liability insurance as required for our business operations.
13. Third-Party Claims
We are not responsible for claims made by third parties arising from your use of our services or equipment. You are responsible for ensuring that your operations comply with all applicable regulations and that appropriate measures are in place to protect employees, customers, and other third parties.
Legal Information and Dispute Resolution
14. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of Scotland and the United Kingdom. Any disputes arising from or related to these terms or our services shall be subject to the exclusive jurisdiction of the Scottish courts. Both parties agree to submit to the personal jurisdiction of these courts.
15. Dispute Resolution Procedures
In the event of a dispute, we encourage you to contact us first to attempt to resolve the matter informally. If informal resolution is not possible, disputes may be resolved through mediation before proceeding to formal legal action. Both parties agree to participate in good faith mediation if requested by either party.
16. Severability Clause
If any provision of these Terms and Conditions is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these terms. The remaining provisions shall continue in full force and effect.
17. Entire Agreement
These Terms and Conditions, together with any written service agreements, quotations, or specifications, constitute the entire agreement between you and Steelbloom regarding our services. These terms supersede all prior agreements, understandings, and communications, whether written or oral.
18. Modification of Terms
We reserve the right to modify these Terms and Conditions at any time. Material changes will be indicated by updating the "Last updated" date. For ongoing service relationships, we will provide reasonable notice of material changes. Your continued use of our services after modifications constitutes acceptance of the revised terms.
19. Waiver
Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision. No waiver by us of any term or condition shall be deemed a further or continuing waiver of such term or condition or any other term or condition.
20. Contact for Legal Matters
For questions regarding these Terms and Conditions or legal matters related to our services, please contact us using the information provided on our Contact page. We will respond to legal enquiries within a reasonable timeframe.
Age Requirements and Capacity
21. Legal Capacity
By engaging our services, you represent that you are at least 18 years of age and have the legal capacity to enter into binding contracts. If you are entering into these terms on behalf of a business or organization, you represent that you have the authority to bind that entity to these terms.